ABOUT OUR HAIR
LACE WIG 101
HAIR EXTENSIONS 101
ABOUT LOYALTY REWARD PROGRAM
SHIPPING & DELIVERY
What wigs can be exchanged?
Contact us within 7 days since you receive the hair, and ONLY eligible wigs (Including no lace cut, no damage, unwashed, no hair cut, no hair dye, no altered, etc) can be exchanged/returned.
How to exchange the wig?
Normally the wig with intact lace can be exchanged, but CSR need to check whether the wig is complete. To help you exchange the wig, please email us firstname.lastname@example.org and follow CSR’s guide, or we are not responsible for any loss!
1. Customers can enjoy one time free exchange(Return postage is on buyer.). Any price difference of the exchange wig should be paid by customers.
2. 10% handling fee for the 2nd exchange. 15% for the 3rd exchange. More than 3 times’ exchange request is not accepted.
3. Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.
*For those self-return or self-exchange, our customer service have a right to refuse.