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Shipping
How do you deliver the lace wigs and how long time can I receive the wigs after placing orders to you?
MYFIRSTWIG delivers all lace wigs by UPS, FEDEX or DHL.
Here is the time frame when you can receive your order:
| Procedure | Stock Order | ||
| Type | Straight type | Wavy type | Curly type |
| Order received | 1-2 working days | 1-2 working days | 1-2 working days |
| Order processing (hairstyle and coloring included) |
1-2 working days | 2-3 working days | 10-15 working days |
| Delivery time | 2-3 working days | ||
| Total | 4-7 working days | 5-8 working days | 13-20 working days |
There will be some delays for processing orders during our peak season. Sincerely appreciate your understanding.
Return Policy
How to Return?
Only eligible wigs(Including no lace cut, no damage, unwashed, no hair cut, no hair dye, no altered, etc) can be exchanged. If you want to exchange it, please contact us in 7 days upon receiving goods.
Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can’t be solved without return, we will be happy to accept it and add your name in our return system. You can then send the item back to the address on the original shipment. Return without communication will be rejected.
Return Policy
We gladly accept returns on all eligible products. Myfirstwig do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, a 10% restocking fee will be applied for all returned merchandise. Return postage is on buyer.
Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order.
