ABOUT OUR HAIR
LACE WIG 101
HAIR EXTENSIONS 101
ABOUT LOYALTY REWARD PROGRAM
SHIPPING & DELIVERY
What wigs can be returned?
Contact us within 7 days from the day you receive the hair, and ONLY eligible wigs (Including no lace cut, no damage, unwashed, no hair cut, no hair dye, no altered, etc) can be exchange/returned.
How to return the wig?
Normally the wig with intact lace can be returned, but CSR need to check whether the wig is complete. To help you return the wig, please email us firstname.lastname@example.org and follow CSR's guide, or we are not responsible for any loss!
1. 10% restocking fee will be applied for all returned merchandise, because Myfirstwig do not sell refurbished or previously owned products. Return postage is on buyer.
2. Over 7 days since the customer received the hair Wigs, handling fee would be charged differently(15% for 15days/20% for 20days). NO WIGS CAN BE RETURNED OVER A MONTH.
3. Tracking number of the returned package needs to be provided within 7 days from the day CSR give the return address. After 7 days we will assume that the product is satisfactory and no exchange/return is necessary.
4. Once the handling fee is applied and tracking number of returned wig is provided, any balance remaining will be refunded to your PayPal account.
*For those self-return or self-exchange, our customer service have a right to refuse.