Return Policy

What wigs can be returned?
Free Return for eligible wigs only (No lace cutting, no damage, be unwashed, and have no hair cut or dye). Contact [email protected] in 14 days once receiving package from us. Our customer service would process your return request within 48 hours.
*Customized orders and clearance items are not eligible for returns or refunds unless the product is defective.

Return & exchange process
Step 1
Please contact our Myfirstwig service representatives within 14 days of receipt of your wig via email.
Email: [email protected]
Please indicate the reasons you want to exchange or return the wig, please attach any applicable pictures.
Step 2
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.
Step 3
Please ship wig back to the address we provide you and email us with the tracking number and shipping company. Please include the return/exchange reason and the order number.
You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.

Attention please:
1. Tracking number for the returned package needs to be provided within 7 days from the day CSR give the return address. After 7 days we will assume that the product is satisfactory and no exchange/return is necessary.
2. Customized orders and clearance items are not eligible for returns or refunds unless the product is defective.

*For those self-return or self-exchange, our customer service have a right to refuse.