Valentine’s Day Special Offer
$40 OFF FOR LACE WIG | CODE: VDAY
Devote this day to loving yourself more!

ABOUT OUR HAIR


LACE WIG 101


HAIR EXTENSIONS 101


ABOUT LOYALTY REWARD PROGRAM


SHIPPING & DELIVERY


POLICY


PAYMENT METHODS


WIG CARE


Return Policy

What wigs can be returned?
Free Return for eligible wigs only (No lace cutting, no damage, unwashed, no hair cut, no hair dye). Contact [email protected] in 7 days once receiving package from us. Our customer service would process your return request within 48 hours.

Return & exchange process
Step 1
Please contact our Myfirstwig service representatives within 7 days of receipt of your wig via email.
Email: [email protected]
Please indicate the reason or reasons you want to exchange or return your wig, please attach any applicable pictures.
Step 2
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.
Step 3
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.

Attention please:
Tracking number for the returned package needs to be provided within 7 days from the day CSR give the return address. After 7 days we will assume that the product is satisfactory and no exchange/return is necessary.

*For those self-return or self-exchange, our customer service have a right to refuse.