Exchange Policy

What wigs can be exchanged?
ONLY eligible wigs (Including no lace cut, no damage, unwashed, no hair cut, no hair dye, etc) can be exchange/returned.If you want to exchange/return, please contact us in 14 days once receiving goods, which means your return/ exchange request is gladly received.

Return & exchange process
Step 1
Please contact our Myfirstwig service representatives within 14 days of receipt of your wig via email.
Email: [email protected]
Please indicate the reason or reasons you want to exchange or return your wig, please attach any applicable pictures.
Step 2
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.
Step 3
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.

Attention please:
1. Customers can enjoy one time free exchange(Return postage is on buyer). Any price difference of the exchange wig should be paid by customers.
2. 10% handling fee for the 2nd exchange. 15% handling fee for the 3rd exchange. More than 3 times’ exchange request is not accepted.
3. Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.

*For those self-return or self-exchange, our customer service have a right to refuse.